Return & Exchange Policy

Return / Refund / Replacement : 

If you have received a damaged product :

  • Please do not worry. Drop us a mail at koldpressedoils@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received  ?

    • We do hope you don't have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. And we could provide you with coupon code, so you could shop with us again & again & again, we just do not want to let you go.

    • You can choose refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date.

    • Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.

    • The courier charges incurred by you to send us back the product will not be refunded.
    • Shipping and COD charges are non-refundable.

    Cancellation :

    • Please mail us at koldpressedoils@gmail.com for cancellation request if your order has not been shipped yet.
    • Orders can be cancelled only if it has not been shipped.. 
    • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

    • Once shipped, we will not consider cancellation requests.

    • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

    What about cancellation charges?

    • For both pre-paid orders or COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.

    • For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in non-serviceability of future COD orders from you.

    Refund for the cancelled order :

    • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

    • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.